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Cookie Statement

Last updated on 27th March 2021.

Who are the parties?

For the purposes of this Cookie Statement (“Cookie Statement”):

  • “NORMAL”: Arne Govaerts, a one-man business with registered office at Klein-Antwerpenstraat, 9280 Lebbeke, Belgium, registered under company number BE 0730.909.549, acting as processor.
  • “User”, “you” or “you”: any natural person (B2C) or legal entity (B2B) who is or will be in a relationship of any kind with NORMAL via its online platform.

What are cookies?

A cookie is a small text and number file that we store in your browser or on your computer’s hard drive. This allows us to remember your preferences when using our Website. As soon as you visit our Website you will be asked for your permission to place the various categories of cookies that we use.

Unless you have adjusted your browser settings so that it will refuse cookies, our system will set cookies as soon as you visit our Website.

Our use of Cookies

Our Website uses cookies and similar technologies to distinguish your usage preferences from those of other users of our Website. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimise our Website.

However, cookies and similar technologies do not systematically collect data that could identify users of our Website. They only help us to improve the operation of our Website, to understand the interests of our users and to measure how effective the content of our Website is.

As a result of recent legislative changes, all websites targeting certain parts of the European Union are required to ask your consent to the use or storage of cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and complete information about the cookies we use and their purpose.

Please read our privacy statement to learn about the privacy rules that apply to the Website.

For further information about this Cookie Statement, please contact us via info@pottwist.be.

For further information about deleting or blocking cookies you can visit the following website: http://www.aboutcookies.org/Default.aspx?page=2.

Which cookies are being used by pottwist.be?

Below you can find an overview of functional and non-functional cookies, which are used on our website.

Name Category Provider Purpose Retention time Type
crisp-client/session/#GUID# Necessary Crisp Chat This cookie is used to make the Crisp Chat exist when you go to your website. Without this cookie, the customer would have a new chat session each time they switch to a new page. 6 months HTTP Cookie
crisp-client/socket/# Preferences Crisp Chat This cookie is used as a protection, which disables functions for Crisp chatbox that have too many visitors at once. 1 day HTTP Cookie
_hjFirstSeen Performance Hotjar This cookie identifies the first session of a new user on a website, and indicates whether or not Hotjar is seeing this user for the first time. Session HTTP Cookie
_hjIncludedInPageviewSample Performance Hotjar This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit. Session HTTP Cookie
_hjid Performance Hotjar This cookie is set when the customer first arrives at a page with the Hotjar script. It is used to store the random user ID, unique to that site, in the browser. This ensures that behaviour on subsequent visits to the same site will be attributed to the same user ID. 1 year HTTP Cookie
_hjid Performance Hotjar This cookie is set when the customer first arrives at a page with the Hotjar script. It is used to store the random user ID, unique to that site, in the browser. This ensures that behaviour on subsequent visits to the same site will be attributed to the same user ID. Persistent HTML Storage
_hjAbsoluteSessionInProgress Performance Hotjar This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie. Session HTTP Cookie
hasConsent Necessary NORMAL This cookie is used to keep track of whether third-party cookies are enabled. 1 year HTTP Cookie
snipcart-cart Necessary Snipcart This cookie is used by Snipcart for the shopping cart function. 1 month HTTP Cookie

How can I manage my cookies?

The activation of cookies or the withdrawal of consent regarding the use of cookies can easily be carried out via your web browser:

If you have any questions about this cookie statement or about the privacy statement, you can always ask NORMAL. You also have the right to file a complaint with the Belgian DPA: Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, website: www.dataprotectionauthority.be.