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NORMAL Terms and Conditions

Last updated on 27th March 2021.

Company data

Arne Govaerts
Klein-Antwerpenstraat 107 9280 Lebbeke
+32 471 304 608
KBO 0730.909.549
VAT BE0730.909.549

Article 1: General provisions

The e-commerce website of Arne Govaerts, a sole proprietorship with registered office at Klein-Antwerpenstraat 107 9280 Lebbeke, VAT BE0730.909.549, KBO 0730.909.549, (hereinafter “NORMAL”) offers its customers the opportunity to purchase the products from its web shop online.

These Terms and Conditions (“Conditions”) apply to every order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the NORMAL web shop, the Customer must explicitly accept these Terms and Conditions, by which he agrees to the applicability of these Terms and Conditions, to the exclusion of all other conditions. Additional conditions on the part of the Customer are excluded, unless they have been accepted beforehand, in writing by NORMAL.

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear

If delivery costs, reservation costs or administrative costs are charged, this will be stated separately.

The indication of price refers exclusively to the articles as described verbatim. The accompanying photographs are intended for decorative purposes and may contain elements that are not included in the price.

Article 3: Availability

Despite the fact that the online catalogue and the e-commerce website are assembled with the greatest possible care, it is possible that the information provided is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer do not bind NORMAL. As far as the correctness and completeness of the information offered are concerned, NORMAL is only bound by an obligation of means. NORMAL is under no circumstances liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, sizes, colour, availability, delivery period or method of delivery, we ask the Customer to contact our customer service in advance.

The offer is always valid as long as stocks last and can be adjusted or withdrawn at any time by NORMAL. NORMAL cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Buying online

The Customer selects the desired products in the desired quantities. If applicable, the necessary securities (“Deposit”) will also be charged automatically. The Customer can choose between the following payment methods: credit card and bank card.

NORMAL is entitled to refuse an order as a result of a serious shortcoming on the part of the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and performance of the agreement

Items ordered via this webshop are only delivered within Belgium.

Delivery is made by NORMAL itself or by a partner appointed by NORMAL.

Unless otherwise agreed or expressly provided, the goods will be delivered to the customer at the address indicated by the customer within five working days.

Every visible damage and/or qualitative shortcoming of an article or other shortcoming at the time of delivery must be reported by the Customer to NORMAL without delay.

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by NORMAL.

Article 6: Retention of title

The delivered articles remain the exclusive property of NORMAL until the moment of full payment by the Customer. Pots and any bins always remain the property of NORMAL and are only made available to the Customer by NORMAL.

The Customer undertakes, if necessary, to inform third parties of NORMAL’s retention of title, for example to anyone who would be seized on articles, pots or containers that have not yet been paid for in full.

Article 7: Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from NORMAL.

The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons.

The Customer cannot exercise the right of withdrawal for:

  • the supply or provision of goods or services whose price is subject to fluctuations on the financial market which are beyond NORMAL’s control and which may occur within the withdrawal period;
  • the delivery of goods manufactured according to the Customer’s specifications, or which are clearly intended for a specific person;
  • the supply of goods which are liable to deteriorate rapidly or have a limited shelf life;
  • the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
  • the supply of goods which, after delivery, by their nature, have been irrevocably mixed with other products;
  • the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, but the delivery of which can only take place after 30 days and the actual value of which depends on fluctuations in the market outside the company’s control;
  • the supply of newspapers, periodicals or magazines, with the exception of contracts for subscription to such publications;
  • the supply of digital content which is not supplied on a tangible medium, if the performance has started with the express prior consent of the Customer and provided that the Customer has acknowledged that he thereby loses his right of withdrawal (e.g. downloading music, software).

Article 8: Guarantee

Under the law of 21st September 2004 on the protection of consumers in respect of the sale of consumer goods, consumers have legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

Article 9: Customer service

NORMAL’s customer service can be reached at telephone number +32 471 304 608, by e-mail at, by post at the following address Klein-Antwerpenstraat 107 9280 Lebbeke or via Facebook Messenger. Any complaints can be addressed to this address.

Article 10: Penalties for non-payment

Without prejudice to the exercise of any other rights that NORMAL is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.

Without prejudice to the foregoing, NORMAL is entitled to take back the unpaid or incompletely paid for articles.

Article 11: Privacy

With regard to the protection of privacy by NORMAL, NORMAL refers you to the separate Privacy Statement.

Article 12: Use of cookies

With regard to the use of cookies by NORMAL, NORMAL refers you to the separate Cookie Statement.

Article 13: Impairment of validity - non relinquishment

The invalidity, illegality or nullity of any provision of these Terms and Conditions shall in no way affect the validity, legality and applicability of the other provisions.

The failure by NORMAL to enforce one of the rights listed in these Terms and Conditions at any time, or to exercise any of these rights, will never be regarded as a renunciation of such a provision and will never affect the validity of these rights.

Article 14: Amendment of conditions

These Terms and Conditions are supplemented by other terms and conditions to which explicit reference is made, and NORMAL’s general terms and conditions of sale. In the event of contradiction, these Terms and Conditions take precedence.

Article 15: Proof

The Customer accepts that electronic communications and backups may serve as evidence.

Article 16: Applicable law – Disputes

Belgian law applies, with the exception of the provisions of private international law on applicable law. The courts of the Consumer’s place of residence have jurisdiction in the event of legal disputes. The Consumer may also contact the ODR platform (